Returns & Exchanges

RETURNS & EXCHANGES

 

You may return or exchange all undamaged, unused items purchased at Annetteonline.com within 2 weeks of the original delivery. All returned items must include the original labels and packaging. If the merchandise is damaged, used, or without labels, we will be unable to credit your account or exchange for other product. The purchaser is responsible for return shipping charges. No returned merchandise will be accepted without a Return Material Authorization (RMA). To receive an RMA, please contact us via e-mail and we will reply within 24 hours. Within 2 weeks of receipt, we will credit the same card used in the initial transaction. If you received the wrong order or a damaged garment, please contact us immediately.

 

Sales of any discontinued items are final. No returns or exchanges accepted.

Please save all tracking information until we have confirmed receipt. 

 

Ship authorized returns to the following address:

Kelly Freight Global
7854 NW 71 St.
Miami FL 33166

For obtaining an RMA or for questions regarding our return policy please contact us at joann@annetteinternational.com 

To cancel an order, please email us at joann@annetteinternational.com no later than 48 hours after you have placed your order. Any cancelations received after 48 hours will have a 50% fee of the original item price. 

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